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Contact BestBus Customer Service

BestBus Phone Numbers and Emails

Toll-Free Number:

  • (888) 888-3269
Call customer service

Customer Service:

  • (202) 332-2691

BestBus Email:

Customer Service
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How to Contact BestBus Customer Service?

Most Popular Number:

(888) 888-3269
Total calls: 45 Issues resolved: 3 Last call: Jul 1, 2025
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PissedConsumer Reporter

BestBus provides two main phone numbers where you can get in touch with the customer service specialist: 888-888-3269 and 202-332-2691. Call one of these lines to find out general information about the company and purchase the bus tickets. Make sure you contact the company team during business hours. The specialists at the above-mentioned BestBus contacts operate Monday through Sunday from 9 a.m. to 5 p.m. EST.

The BestBus company provides the following email address for written communication: info@bestbus.com. Use it for any questions regarding the company and bus reservations. This way of communication is perfect if you are not in a hurry and are ready to wait for a response for some time. To receive quality help with detailed answers, describe your questions in the body of the letter in detail.

The BestBus headquarters is located in the United States at BestBus 2029 P St NW #201 Washington, District Of Columbia 20036 United States. Use this company address if you need to meet with one of the specialists in the office and discuss cooperation or other corporate-related issues face-to-face. And if you are not very well-oriented in the area where the headquarters is located, familiarize yourself with its location on the map.

The company provides several ways to contact its team right via its official website. If you prefer communication with a real person by phone, click on the “888-888-3269” hyperlink next to “Call us” in the upper right corner. Want to communicate with a virtual assistant? Click on the “Chat now” button in the lower right corner. If you prefer to send a letter to BestBus customer service, follow “Contact Us” at the bottom. You’ll see three contact forms: “Email us”, “Group sales”, and “Lost and found”. Choose the one you need and fill it out.

BestBus Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    87% phone 13% email
  • The best phone number to call BestBus is 8888883269. 83% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Saturday, while the shortest are on Tuesday. The average call time is 2 minutes.

  • People call BestBus mainly because of request for information, return/ replace and product/ service.

View full overview ›
PissedConsumer Club

Contact Information

BestBus Website:

BestBus Help Center:

Corporate Office Address:

BestBus
2029 P St NW #201
Washington, District Of Columbia 20036
United States

Other Info (opening hours):

Business Hours:

Monday - Sunday: 9:00am - 5:00pm EST

More contact details

BestBus Rating Based on 4 Reviews

Rating details

3.8
more details
Exchange, Refund and Cancellation Policy
Customer service
Value for money
Discounts and Special Offers

Rating stats

Rating trend

Summary of BestBus Customer Service Calls

54 TOTAL
CALLS
02:03 AVG CALL
DURATION
19% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call BestBus?

Request for Information Question:

  • “Enquiry for @124 bus rout”
  • “492 bus number every day not to come current time i wll complent to majas depo not response”
  • “Inquiry”

Product/ Service Question:

  • “Booking issues”
  • “I can not purchase my ticket on line”
  • “A ticket I purchased”

Return/ Replace Question:

  • “Changing ticket”
  • “Return money”
  • “Change reservation”

Account Question:

  • “Log in issue”
  • “I cannot login to my account”

Payments and Charges Question:

  • “Charge amount”
  • “Schedule, discounts”

Activation/ Cancellation Question:

  • “Cancel ticket”

Cards Question:

  • “Chalo card”

Shipping and Delivery Question:

  • “I want to know is the bus arrived”

Staff Question:

  • “Daily pass service”

Other Question:

  • “For enquiries”
  • “Bus eta”
  • “Phone left in the bus”

Compare BestBus Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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